Refund & Return Policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may be eligible for a return or refund under the conditions outlined below.

Returns
Return requests must be submitted within 14 days of delivery.
Items must be unused, in their original condition, and in original packaging.

Certain items may not be eligible for return due to their nature or condition, including but not limited to items that show signs of use or damage after delivery.

Refunds
Once a returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider and financial institution.

Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or defective.

How to Start a Return
To request a return or refund, please contact our support team at: support@naydengroup.com
Please include your order number and a brief description of the issue.